Before you submit your inquiry – please check out our FAQ page. If your question is not listed there or below, then please submit your inquiry.
1. How do I cancel?
2. How do I re-activate my subscription?
3. What keyboard do you recommend?
4. Why do some cards experience issues when signing up?
5. Download issues
6. Keyboard detection issues
7. Keyboard latency (delay) / computer performance issues
8. How to start my first lesson
9. I'm stuck on the Play all 5 Cs question
10. Request a custom Musiah Referrer Code
Australia: Tue–Sat 8am–4pm EST (GMT+10)
USA/Canada West Coast: Mon–Fri 3pm–11pm PDT (GMT-7)
USA/Canada East Coast: Mon–Fri 6pm–2am EDT (GMT-4)
In case you’re wondering why we don’t provide a phone number... this is because we can provide much clearer, more specific answers to your questions in writing. That said, we do sometimes call our customers in circumstances where a phone call is the best method of communication.